Job Vacancies at Qatar Airways | Cape Town – South Africa

Job Vacancies at Qatar Airways | Cape Town – South Africa

QR20642 – Airport Services Agent | Qatar Airways | Cape Town

Department:
The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

Accountabilities:
Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard.
Be visible to ensure that the highest level of service, products is provided in a professional manner.
Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements.
Ensure cargo handling run smoothly and efficiently.
Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers.

Ensure smooth handling of customer service at the station.
Liaise with ramp and GHA staff and support Airport services Supervisor in all areas.
Brief GHA on new procedures and ensure that they are implemented accurately and fully.
Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities.
Assist passengers in regards to entry requirements, visas and resident permits.
Ensure passengers are assisted smoothly through airport facilities.

Qualifications:
To be successful in this role, you must have a High School Qualification with 1 or more years experience in Customer Service . High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
Knowledge of Amadeus is essential requirement of the job.
Fluency in English (written and oral) is essential to be able to perform in this role.
Successful candidate must be willing to work shifts including frequent nights and weekends
Ground Handling and Ramp experience will be an added advantage

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. Copy of Passport
APPLY ONLINE

QR20640 – Airport Services Supervisor | Qatar Airways | Cape Town

About your job:
We are looking for an experienced customer focused individual with previous airline supervisory experience to join our team as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for.
You will be required to support the Airport Services Manager when needed as well as displaying excellent skills to deal with flight delays, disruptions, denied boarding and any other challenges.

Key Accountabilities:
Facilitate ramp handling in liaison with all airport staff to expedite departures
Supervise the airport team to ensure on-time flight closure and working towards overall on-time performance
Plan efficient duty allocations of manpower during duty periods for Customer Service Agents and provide support to the Airport Services Manager in case of flight disruptions, misconnections and other passenger related disruptions

Provide leadership, demonstrate team building skills, direct staff and evaluate performance as well as being able to build on constructive feedback
Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Services Manager in implementation of training and remaining sensitive in varying difficult situations at all times
About You:

The successful candidate will ideally have:
Trade or vocational qualification
A recognized IATA airline certificate
Overall knowledge of airport  functions in terms of passenger handling and passenger operations with supervisory experience preferred

Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
Fluency in written and spoken English

Training in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling
Ability to work shifts is essential

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Passport
3. Copy of Highest Educational Certificate
APPLY ONLINE

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