Insurance companies promise many things. That they are faster and cheaper than anyone else. Or that they will always be there for you. At Santam, we have always said that we provide good and accurate insurance. Insurance and no ifs, no buts and no maybes. Insurance that looks for reasons to pay you, rather than reasons not to. It is this commitment that has led all consumers and brokers to vote for the most reliable insurance when it comes to paying claims and meeting their insurance needs.
Santam top position to make insurance
The SA Customer Satisfaction Index (SAcsi) is an industry-standard survey and has clearly shown that for the third year in a row, Santam is the top insurer in South Africa. That means that when it comes to paying claims, responding to complaints and the overall value we give, South Africans think we are the best.
What’s more, we are very much loved by the brokers. In 2016, we were voted the Personal Insurance of the Year by the Financial Parties Association (FIA). So, when your broker recommends Santam, it’s actually his insurance option.
Value versus price
Results from the SAcsi survey showed that consumers not only compare insurance in price but also in value. We know that when it comes to insurance, a simple price doesn’t always mean the best. For example, if you buy car insurance based on price alone, you may end up paying more money than you intended. If you are involved in an accident, your extra structure – the amount you have to pay your insurance first if you claim – can leave you completely out of pocket. So before you decide, ask yourself whether buying a low-cost insurance is worth it and how likely your insurer is to pay your claim.
Get good and accurate insurance
Santam gives you the opportunity to adjust your insurance policy to suit your fund and we pay you more in claims than any South African insurance.
Santam’s private insurance in those times when there is an emergency at home or you need someone to evict you home after a night out.
If you lose your phone, laptop or wallet, we also promise to process your claim within eight hours so you can get back to your life in no time.